Terms of Service

1. The Service

Ultramock is a web-based software platform for creating styled mockups, renders, exports, and visual assets for websites, apps, brands, and digital products.

We may update, improve, suspend, discontinue, or modify any part of the Service at any time.

2. Eligibility and accounts

You must be at least 16 years old to use the Service.

If you use the Service on behalf of a company or organisation, you represent that you have authority to bind that entity to these Terms.

You are responsible for maintaining the security of your account and for all activity under your account.

You must promptly notify us at legal@ultramock.io if you believe your account has been accessed without authorisation.

We may suspend, restrict, or disable accounts where we reasonably believe there has been fraud, abuse, unauthorised access, payment misuse, or a breach of these Terms.

3. Subscriptions, billing, payments and refunds

Certain features are available only through a paid subscription or one-time purchase.

Current plans, pricing, billing intervals, and included features are shown at checkout or within the Service.

3.1 Who sells your subscription

Subscriptions purchased from 27 August 2026 are sold through Link, Stripe's merchant of record service. For those purchases, Link is the seller and merchant of record for the transaction, and is responsible for collecting payment and for accounting for any applicable sales tax, VAT, or GST.

Ultramock remains the provider of the Service and the licensor of the software and its Outputs. These Terms continue to govern your use of the Service in either case.

Subscriptions purchased before that date continue under their original arrangement, with Ultramock as the seller of record. Existing subscriptions are not transferred to Link.

Where Link is the merchant of record, charges appear on your statement as LINK.COM* followed by our descriptor, receipts and invoices are issued by Link, and you may manage your orders, payment methods, and cancellation at link.com in addition to your Ultramock account settings.

3.2 Auto-renewing subscriptions

Unless otherwise stated, subscriptions renew automatically at the end of each billing period until cancelled.

By purchasing a subscription, you authorise us and our payment provider to charge your selected payment method on a recurring basis.

3.3 Price changes

We may change pricing from time to time.

If the price of your current recurring plan changes, we will take reasonable steps to notify you where required by law or where the change materially affects your subscription.

Unless otherwise stated, updated pricing will apply from your next renewal date.

You may cancel your subscription before the new price takes effect.

3.4 Cancellation

You may cancel your subscription at any time through your account settings, billing portal, or by contacting us. Where Link is the merchant of record for your subscription, you may also cancel at link.com.

If you cancel, your subscription remains active until the end of your current paid billing period. You will not be charged again unless you resubscribe.

3.5 Failed payments

If a payment fails, our payment provider may retry the charge automatically.

If payment remains unsuccessful, we may suspend, downgrade, or cancel access to paid features.

You are responsible for keeping your billing details up to date.

3.6 Refunds

Subscription fees are generally non-refundable except where required by law.

Monthly plans

Monthly subscriptions are billed in advance.

You may cancel at any time. Cancellation takes effect at the end of the current billing period.

Monthly subscription payments are not normally refunded once the billing period has started.

Annual plans

First-time annual subscriptions may be eligible for a refund if requested within 14 days of purchase, provided there has not been substantial use of the Service (including, but not limited to, high-volume exports or repeated use of core paid features).

After this period, annual subscription payments are generally non-refundable except where required by law.

Renewals

Renewal payments are generally non-refundable.

If you believe a renewal was charged in error, contact us promptly and we may review the request.

Where Link is the merchant of record

Link handles payment, refund, and billing enquiries for those transactions, and may issue a refund in accordance with its own policies and applicable consumer protection law. You may also contact us directly about the Service itself.

Discretionary refunds

We may issue refunds, partial refunds, credits, or goodwill adjustments at our sole discretion.

Abuse prevention

Refunds may be refused where there has been substantial use of the Service, excessive exports, misuse, fraud, abuse, chargeback abuse, or breach of these Terms.

3.7 Taxes

Prices may exclude VAT, GST, sales tax, or similar indirect taxes unless stated otherwise.

Where required by law, applicable taxes will be calculated and added at checkout based on billing location and other relevant tax information.

Where Link is the merchant of record for your purchase, Link calculates, collects, and remits the applicable indirect taxes to the relevant tax authorities.

You are responsible for taxes not collected by us or by the merchant of record where applicable.

4. Consumer rights and digital content

Nothing in these Terms limits any mandatory legal rights that apply under the laws of your country of residence.

Where permitted by law, if you request immediate access to digital content or paid features during any statutory cancellation period, you acknowledge that your cancellation right may be reduced or lost once supply has begun.

5. Lifetime or legacy purchases

Any lifetime, early-access, or legacy purchase remains valid according to the offer presented at the time of purchase, subject to these Terms.

Unless expressly stated otherwise:

• lifetime access means the operational lifetime of the Service, not your lifetime
• it applies only to features included in the original offer
• future products, add-ons, premium libraries, or major new feature sets may be offered separately

If a payment is refunded, reversed, or successfully disputed, associated access may be revoked.

5A. Grandfathering of prior Outputs

Outputs generated prior to this version of the Terms remain governed by the Terms in force at the time of creation.

6. Licence and acceptable use

We grant you a limited, non-exclusive, non-transferable licence to use the Service in accordance with these Terms.

Plan-based usage

Free plan

• For personal, non-commercial, evaluation, and educational use only
• Outputs include a visible Ultramock watermark
• You may not use Free outputs for any Commercial Purpose (see Section 8)

Pro plan (and higher paid plans)

• Includes a Commercial Use Licence as described in Section 8
• Outputs are provided without watermark

Acceptable use

You must not:

• use the Service unlawfully, fraudulently, or abusively
• reverse engineer or attempt to extract source code (except where permitted by law)
• scrape, harvest, or systematically collect data
• interfere with or disrupt the Service
• bypass limits, watermarking, or access controls
• upload malware or harmful code
• resell or provide access to the Service without permission
• misuse trials, discounts, or payment systems
• use the Service to build a competing product
• use the Service in violation of applicable export control or sanctions laws

We may suspend or restrict access where we reasonably believe these Terms have been breached.

7. Your content

You retain ownership of content you upload, import, create, or generate using the Service ("Your Content").

You grant us a limited, non-exclusive, worldwide licence to host, store, process, reproduce, transmit, and display Your Content solely as necessary to operate, maintain, secure, improve, and provide the Service.

You are solely responsible for Your Content and confirm that:

• you own it or have all necessary rights to use it
• it does not infringe third-party rights
• it complies with applicable law
• it does not contain unlawful or harmful material

We may remove or restrict content where we reasonably believe it breaches these Terms or creates risk.

8. Outputs and commercial use

8.1 Ownership

You retain ownership of your underlying content.

We do not claim ownership over Outputs you create using the Service.

However, your use of Outputs is subject to the licence terms below.

You do not acquire any ownership in the Service, rendering methods, templates, or underlying technology used to generate Outputs.

Commercial use (simple summary)

If you have an active Pro (or higher) subscription:

You can:

• use Outputs in commercial projects
• use them in client work
• use them in websites, apps, marketing, and products
• continue using Outputs after your subscription ends (for Outputs created while active)

You cannot:

• resell Outputs as standalone assets, templates, or stock
• share your account across multiple users
• use Outputs to build or compete with the Service

For most typical use cases — including freelance work, client projects, marketing, and product visuals — the Pro licence is sufficient.

8.2 Commercial Use Licence

While you have an active paid subscription, you may use Outputs for any commercial purpose, including:

• marketing and advertising
• websites, apps, and digital products
• client work and deliverables

You may provide Outputs to clients as part of your work.

Clients may use those Outputs for their own projects, but may not resell or redistribute them as standalone assets.

8.3 After your subscription ends

Outputs created while your paid subscription was active remain licensed for commercial use.

Outputs created after your subscription ends are treated as Free plan outputs and may not be used commercially.

8.4 Restrictions

Regardless of plan, you must not:

• resell, redistribute, or license Outputs as stock, templates, or design resources
• use Outputs to train or evaluate machine learning models
• use Outputs in unlawful, misleading, or infringing ways
• use the Service or Outputs to develop, train, or improve a product or service that substantially replicates the core functionality of the Service

We may revoke or suspend the Commercial Use Licence where access was obtained through fraud, abuse, non-payment, or material breach of these Terms.

8.5 Third-party rights

The licence applies only to Ultramock's contribution to the Output.

It does not grant rights to:

• third-party brands, logos, or product designs
• content you upload or include in your Outputs

You are responsible for ensuring you have the rights to use any third-party materials.

8.6 Fair use of subscriptions

Each subscription is intended for use by a single user.

Login credentials may not be shared. We may monitor and enforce usage limits.

You may use Outputs for client work.

However, subscriptions may not be used to operate a high-volume or automated output generation service for third parties without permission.

8.7 Promotional use of public Outputs

We may use Outputs you have publicly shared (for example, by posting them on social media or sharing a public link) to promote Ultramock, including in marketing materials, social channels, and showcase pages.

You may opt out at any time by contacting legal@ultramock.io. On opt-out we will cease using your Outputs in future promotional materials, though we are not obliged to retract or remove them from materials already published.

9. Intellectual property

The Service, including its software, code, interface, templates, branding, documentation, and underlying technology, is owned by or licensed to Ultraform Ltd and protected by intellectual property laws.

Except for the limited rights expressly granted in these Terms, no rights are transferred to you.

Ultramock and related names, logos, and branding are our trade marks or branding assets and may not be used without permission.

10. Third-party services

The Service may integrate with third-party services such as payment providers, authentication providers, hosting providers, analytics tools, and communication tools.

Your use of third-party services may be subject to their own terms and privacy policies.

We are not responsible for third-party services or their availability.

11. Availability and backups

We aim to provide a reliable Service, but we do not guarantee uninterrupted availability, specific uptime levels, or error-free operation.

The Service may be unavailable due to maintenance, upgrades, internet issues, provider outages, security incidents, or events beyond our control.

You are responsible for maintaining your own backups of important exports, files, and business materials.

We do not provide any guaranteed support response times or service levels unless expressly agreed in writing.

12. Disclaimers

To the maximum extent permitted by law, the Service is provided as is and as available.

We disclaim all warranties, whether express, implied, statutory, or otherwise, including merchantability, fitness for a particular purpose, satisfactory quality, and non-infringement.

We do not guarantee that:

• the Service will meet your requirements
• the Service will be uninterrupted, secure, or error-free
• outputs will be accurate or suitable
• defects will be corrected within any specific timeframe

We may from time to time offer features labelled as beta, experimental, preview, or similar. Such features are provided without warranties and may be modified, limited, or withdrawn at any time without notice.

13. Limitation of liability

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence
• fraud or fraudulent misrepresentation
• any liability that cannot legally be excluded

Subject to the above, to the maximum extent permitted by law:

• our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of:
  • the amount paid by you to us in the 12 months before the event giving rise to the claim, or
  • £100
• we will not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits, revenue, data, goodwill, savings, business opportunities, or business interruption

14. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless Ultraform Ltd and its officers, employees, contractors, and affiliates from claims, liabilities, losses, damages, and reasonable costs, to the extent caused by your use of the Service and arising from:

• your misuse of the Service
• your breach of these Terms
• Your Content
• your infringement of another person's rights

15. Suspension and termination

You may stop using the Service at any time.

We may suspend, restrict, or terminate your access where we reasonably believe:

• you breached these Terms
• payment is overdue
• fraud or abuse has occurred
• your use creates risk to the Service, users, or third parties
• required by law

On termination, provisions intended to survive termination will continue to apply.

16. Changes to the Service or Terms

We may modify the Service or these Terms from time to time.

If we make material changes, we may notify users through email, in-product notice, or by updating the date at the top of this page.

Your continued use of the Service after changes take effect means you accept the updated Terms.

17. Governing law and disputes

These Terms and any dispute arising from them are governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer laws give you the right to bring a claim in your country of residence.

18. Force majeure

We are not liable for delays, interruption, or failure caused by events beyond our reasonable control, including internet failures, cyberattacks, hosting outages, natural disasters, labour disputes, governmental actions, pandemics, or third-party failures.

19. General

Entire agreement

These Terms, together with our Privacy Policy and any additional terms expressly incorporated by reference, form the entire agreement between you and us regarding the Service.

Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

No waiver

Failure to enforce any provision is not a waiver of that provision.

Assignment

You may not transfer these Terms without our prior written consent.

We may transfer these Terms in connection with a merger, acquisition, financing, reorganisation, or sale of assets.

20. Contact

For questions about these Terms: legal@ultramock.io